Refund policy

Pelle India Pvt Ltd acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Pelle India Pvt Ltd will not be liable to accept the merchandise. In such cases, the customer will have to write in to (contact@allanfeder.com). We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. Pelle India Pvt Ltd will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Pelle India Pvt Ltd will only bear the expenses of the transaction after the repair of the merchandise.

Personalised/Customised products are not subject to return or exchange.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of 1 month. You may also opt for a credit note that can be redeemed later for any future purchase on our website with validity of 2 months.

Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.

COLOUR VARIATIONS / WEAR & TEAR

Leather : Reproduction of colours is as accurate as possible, although please note that leather is a natural material and a slight variation is bound to appear in each item.
Digital Printing on leather : Some of our items such as wallets and small leather products have digital printing on leather . As the inks used for printing react differently on each skin , slight variations might occur. Also hairline cracks might be visible over time due to general use . These are not defects but enhance the look and feel of our products over time.
Fabric : Some products have digital printing on fabric on which slight variation might occur in different parts or patches. This is a general property of the fabric which cannot be controlled.
Hardware Colour : Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
Defects and Scratches : All Pelle India Pvt Ltd products are handcrafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
Scratches and Marks: Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.

NOTE: Colour variation cannot be subject to rejection of goods or merchandise.

Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.

CANCELLATION

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.

In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of the same or higher value by paying the remainder. You may also opt for a credit note that can be redeemed later for any future purchase on our website with validity of 2 months.

Any delay in delivery due to unexpected circumstances in transit, order cannot be cancelled. In case of cancellation no credit refund will be provided.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pelle India Pvt Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Pelle India Pvt Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pelle India Pvt Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

PRODUCT AVAILABILITY AND OUT OF STOCK PRODUCTS

When a product displayed on our website is no longer available, it will carry a message that says ‘out of stock’. In some cases, products that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled.

LIABILITY OF PELLE INDIA PVT. LTD.

Your use of this website or any information on this website is entirely at your own risk. We make no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Pelle India Pvt Ltd excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Pelle India Pvt Ltd of those internet sites, nor does Pelle India Pvt Ltd make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites.

To the maximum extent permitted by law (Under the Indian Law), Pelle India Pvt Ltd is not liable to you or anyone else for:

Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
Your use or misuse of this website or any information or material contained in this website.
The loss or modification of information or material transmitted from this website.
Any defect, technical problem or virus attached to or arising from this website or the server.
Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website.
The products displayed being unavailable at any time.
Your inability to access or use the website or any material on the website.
The loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law, Pelle India Pvt Ltd does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorised interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.

INTELLECTUAL PROPERTY & TRADEMARKS

PELLE INDIA PVT. LTD. is the owner and authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to PELLE INDIA PVT. LTD.in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of Pelle India’s intellectual property is prohibited without the prior written permission of PELLE INDIA PVT. LTD , F-392, Sector – 63,Noida – 201301, Uttar Pradesh, India .Nothing contained in this website should be construed as giving you any right or licence to any of the intellectual property on or associated with this website.

ALLAN FEDER as a Brand and Logo :

Allan Feder ( TM Number : 5790231 ) is a trademark registered under Pelle India Pvt Ltd